human vector

Recruitment

Hire right, without carrying it all yourself.

We build hiring around the outcome the role needs to deliver, then keep that clarity through onboarding and early progress.

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Hiring gets harder when the decision itself is unclear.

01 · Role clarity

The role changes as the business grows.

An old brief can attract someone for work the business no longer needs.

What can happenSearch starts from an outdated brief.

Scope, seniority and success measures keep moving.

Turn hiring pressure into a clear path to the right hire.

We clarify the role, align the market, run the search and carry agreed expectations into selection, onboarding and early contribution.

Agree what success looks like before the search begins.

We turn the business need into role outcomes, observable behaviours and evidence interviewers can compare.

Role scorecard · Customer success lead3 outcomes
01

Diagnose launch delaysEvidence: a real bottleneck resolved

02

Coordinate sales and productEvidence: disagreement handled well

03

Raise risks earlyEvidence: recovery after a missed commitment

The same outcomes carry into interviews, onboarding and probation.

A practical role scorecard

Agree what success looks like before interviews begin.

A scorecard is an agreed set of role outcomes and assessment criteria. It helps interviewers compare evidence consistently, record open questions and carry the same expectations into the new hire’s first month.

Agreed role outcomeEvidence to compareOpen question / early application
Identify why customer launches stallWalk through a real onboarding bottleneck resolvedHow would you map current delays with operations?
Coordinate across sales and productGive a structured example of disagreement and resolutionAgree an owner and escalation route in month one
Raise risks early and follow throughShow how a missed commitment was communicated and recoveredWhat support would make early escalation easier?

Stay close to the search

Know what moved, what changed and what needs your decision.

Regular updates keep the hiring team informed and aligned without turning every detail into another meeting.

  • Search and interview progress
  • Candidate response and market signals
  • A clear decision, owner and date
Weekly hiring updateIllustrative exampleOn track
3Active roles
24Candidates sourced
6Interviews
2Decisions needed
Sales leadInterviewing
Operations managerSourcing
Product engineerBrief alignment
What moved

Shortlisted candidates responded well to the role scope.

Decision needed

Salary expectations are above the original range. Realign the package before Friday’s interviews.

Sales lead · monthly packageIllustrative alignment viewHKD
48KApproved budget55KMarket midpoint62KCandidate expectation

Alignment neededRevisit scope, total package or target profile before the next stage.

Salary and package alignment

Balance the role, market reality and company resources.

Market benchmarks are a decision input, not a price tag. We use them to help align role scope, the approved package and candidate expectations—before a mismatch costs the search.

After the start date

Review contribution, not continued employment alone.

The manager still owns day-to-day onboarding and performance. We help keep the agreed outcomes, blockers, support and evidence visible at the agreed checkpoints.

Day 30

Run a supervised customer onboarding

Surface access, knowledge and handover blockers early.

Day 60

Lead with limited support

Review evidence and coach the gap that is actually present.

Day 90

Own the agreed customer segment

Assess quality and timeliness, then agree the next outcomes.

Recruitment experience

A track record of turning hiring needs into successful hires.

300+employers supported
500+successful hires
1 monthtypical time from initial engagement to a successful hire

The same integrated retainer

Recruitment can start the relationship. It does not have to end at placement.

The monthly relationship connects active search with onboarding, manager guidance and wider people priorities.

Talk through the role

Discuss the hire and the work it needs to unlock.

Use a 30-minute conversation to understand the role, identify a useful starting point and discuss scope and fees.

A few details before we talk

This helps us prepare a more useful first conversation.

Share the hire, team challenge or management question.
How did you hear about us? (optional)

We’ll use these details to respond to your enquiry and arrange the call.